Return policy

1. Return policy

1.1. Right of return according to legislation

According to Emergency Ordinance No. 34/2014 on consumer rights in distance contracts , you have the right to return products purchased online within 14 calendar days , without the need to justify your decision.

1.2. Return conditions

For a product to be accepted for return, it must meet the following conditions:

  • To be returned within a maximum of 14 days of receiving the product .
  • It must be in its original, undamaged packaging , with all accessories included.
  • Show no signs of use or wear.
  • Be accompanied by the tax invoice or proof of purchase.

1.3. Exceptions to returns

According to art. 16 of GEO no. 34/2014, certain products cannot be returned, including:

  • Hygiene and personal care products (e.g. pacifiers, bottles, loose underwear).
  • Customized products at the customer's request.

1.4. Return procedure

  1. Fill out the return form available [here] (add link).
  2. Send the product to: [Store address] .
  3. After receiving the product and checking it, the refund will be made within 5-10 business days .

Return costs:

  • If the product is defective or you received something other than what you ordered, the return costs are borne by us.
  • If you return the product for other reasons (e.g. you ordered the wrong product, you don't like it), shipping costs are borne by you.

For more details, you can contact us at [your email]