Delivery policy
Delivery Policy
1. General
We want all your orders to arrive as quickly as possible. Depending on the type of products ordered, delivery can be made either from our own stock or directly from our partner suppliers.
📦 Products in our own stock are shipped quickly from our warehouse.
🚛 Products delivered via dropshipping are sent directly from the supplier, which may influence delivery time.
2. Processing and Shipping Time
- Products from our own stock: Orders are processed within 24-48 hours and delivered within 1-3 business days .
- Dropshipping products: Processing can take between 2-5 business days , and delivery between 5-15 business days , depending on the supplier and its location.
⏳ If you ordered products from both categories (own stock + dropshipping), they may arrive in separate packages, on different dates.
3. Delivery Methods and Costs
We offer the following delivery options:
| Delivery method | Estimated time | Cost |
|---|---|---|
| Fast delivery (own stock) | 1-3 days | X lei (or free over X lei) |
| Dropshipping (Europe) | 5-10 days | X lei |
| Dropshipping (other areas) | 10-15 days | X lei |
🚀 If a product is eligible for expedited delivery, this will be mentioned on the product page.
4. Order Tracking
After your order is processed, you will receive an email with a tracking number , which you can use to check the status of your delivery.
5. Delivery Problems
If you are experiencing problems with the delivery of your order, please contact us at 📩 [your support email] .
- If an order has not arrived within the estimated time, we will check the status with the supplier.
- If the product arrives damaged or incomplete, please send us pictures and details for a quick resolution.
6. International Delivery (if you also deliver outside Romania)
We currently only ship to European Union countries. Delivery times may vary depending on destination.